Assistant Professor
Dr. Reshma M Gopan holds the position of Assistant Professor at Dr. Kakarla Subba Rao Centre for Healthcare Management of the Administrative staff college of India (ASCI), Hyderabad.
She is a Dental Doctor registered with the Delhi Dental Council and a member of the Indian Dental Association (IDA). She completed her Bachelors in Dental Surgery (BDS) from Inderprastha Dental College and Hospital (IPDC), affiliated to Chaudhary Charan Singh University, Sahibabad, Ghaziabad, Delhi NCR.
A Gold Medalist in BDS, she was honoured with the “Most Valuable student” (2009-2014) award from her college, for her excellent Academic and Co-curricular achievements. She is a “Limca Book of World Records” winner (Feb 2014) for fabrication and free distribution of maximum number of Dentures to Geriatric patients in Vatsalya Gram, Vrindavan in association with Inderprastha Dental College & Hospital and Param Shakthi Peeth.
She went on to pursue her Master’s in Business Administration (MBA) with dual specialization in Hospital and Healthcare Administration (Gold Medalist), from The Indian Institute of Learning and Advanced Development (INLEAD), affiliated to Lingaya University, Faridabad, Delhi NCR, post a year of dental practice.
Prior to joining ASCI, she gained hospital industry experience, working as a Hospital Administrator in the corporate sector (500 plus bedded MAX super speciality Hospital, Saket, New Delhi) and in a medical college hospital (700 plus bedded Believer’s Church Medical College Hospital (BCMCH), Thiruvalla, Kerala) which are multi-speciality hospitals, accredited by NABH.
Her area of expertise include the Health Insurance sector where she has been a pioneer in the capacity of Medical Consultant (Insurance & ECHS) in BCMCH, Thiruvalla, Kerala, handling all types of corporate/private insurance claim processing, escalated matters in claim-processing, medical query redressal and medicolegal cases, while being a point of contact for Government insurance schemes like ECHS (Ex-servicemen’s Contributary Health Scheme). She was instrumental in obtaining NABH rates for the empanelled hospital she worked at, and participated in the setting up of a unit of the Ayushman Bharat -PMJAY, Kerala State Health Insurance programme (KASP), representing the empanelled hospital.
She has a flair for academics and teaching and has been a faculty member in the Believers Church Medical College Hospital, Kerala, for the students of Allied Health.
She has a keen interest in Hospital Quality Management and is certified with “SIX SIGMA WHITE BELT”. She has served as an internal auditor for NABH-related inspections in the accredited hospitals she worked at.
She is certified in Disaster Management and Fire Safety by safety circle, USA as also certified by Leadership Education & Abilities Development (LEAD) Programme and Professional Attributes & Corporate Employability (PACE) programme.
At Kakarla Subba Rao Centre for Hospital management, she is teaching and mentoring students of PGDM (Hospital Management), which is a two-year regular programme approved by AICTE, and is also involved in conducting sessions for MDPs/events/training programmes undertaken by the Centre, for central/state government officials as well as corporate sector hospital Managers/Administrators.
Her current interests: Health Insurance, Hospital operations, Patient care and Safety management, Healthcare Quality Management, Grievance Handling & Conflict Management, Corporate Attributes Development for Employability, Communication/soft skills and Personality development.
CONTACT
Dr. Reshma M Gopan
BDS, MBA( Healthcare & Hospital Administration)
Assistant Professor
Administrative Staff College of India (ASCI), College Park Campus Road No:3, Banjara Hills Hyderabad – 500 034, INDIA
Tel: 040 66533000
Fax: 040 66534356
Dr. Kakarla Subba Rao Centre for Health Care Management,
Administrative Staff College of India (ASCI),
College Park Campus Road No:3,
Banjara Hills Hyderabad – 500 034, INDIA
Tel: 040 66533000
Fax: 040 66534356
Mobile: 96540 50427
dr.reshmagopan@asci.org.in