PROGRAMME OVERVIEW

Have you ever been awed by people who always seems to know what to say and how to say it in any situation?These people know how to communicate with diplomacy, tact and confidence. The ability to communicate with diplomacy and tact improves your leadership skills by helping you manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team. This is perhaps the single most import skill to influence people and drive results.

This workshop gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. This programme will help you influence outcomes and create cooperation through diplomatic and tactful communication. You’ll realize that standing up for yourself, when done effectively, doesn’t offend others; rather it strengthens your relationships and enables positive results through effective communication.

Diplomatic communication skills not only improve your professional image; they just make people like you!

Develop flexibility in your communication style and assess the intent of your messages against the outcomes. Learn to control your “hot buttons” and respond instead of reacting, maintain composure when criticized. Avoid conflict by staying calm and poised under pressure.

You'll gain dexterity and grace in dealing with new or trying situations. You’ll recognize how you come across to others, learn to speak honestly and confidently, manage your emotions, give and receive criticism constructively, and present yourself as strong – but not intimidating. Most importantly, you’ll discover how to communicate in a manner that does not offend or create conflict.

IMPACT

1. Develop Diplomatic Communication Skills: Learn how to convey messages effectively while being respectful, considerate, and non-                        confrontational.

2. Enhance Listening and Empathy: Improve active listening skills to better understand others' perspectives and respond with empathy.

3. Master the Art of Persuasion: Apply persuasive communication techniques to influence decisions and gain cooperation without force.

4. Handle Difficult Conversations with Confidence: Gain strategies to manage challenging interactions, resolve conflicts, and defuse tense situations diplomatically.

5. Improve Verbal and Non-Verbal Communication: Use tone, body language, and facial expressions to reinforce positive messaging and avoid misunderstandings.

6. Maintain Professionalism Under Pressure: Develop the ability to stay composed, respectful, and tactful even in stressful or high-stakes scenarios.

7. Adapt Communication Styles to Different Audiences: Understand different communication preferences and tailor messages to suit various personalities and cultural contexts.

8. Provide Constructive Feedback Diplomatically: Learn techniques for delivering feedback that is clear, actionable, and motivational while maintaining positive relationships.

9. Develop Assertiveness without Aggression: Balance assertiveness and diplomacy to express opinions confidently without appearing aggressive or overbearing.

10. Build Trust and Strengthen Relationships: Enhance interpersonal skills that foster trust, credibility, and strong professional relationships through tactful communication.

COURSE CONTENT

Day – I

•           Discover whether your image is sending the wrong message.

•           Develop flexibility in your communication style.

•           Speak confidently, diplomatically, and tactfully in difficult situations.

•           Use a tried-and-true method to disagree agreeably.

Day -II

•           Communicate more effectively through active listening skills.

•           Avoid conflict, but stay calm and poised when it’s unavoidable.

•           Present yourself in a powerful way without intimidating others.

•           Deal assertively and diplomatically with difficult people.

•           Maintain your composure when criticized.

Day – III

•           Increase trust, credibility, and respect through words and actions Use Mediation Skills.

•           Give and receive constructive feedback.

•           Help others find common ground when holding opposing viewpoints.

•           Primary Competencies Earned: Attitude, External Awareness, Influence Related     

           Competencies Earned: Leadership, Accountability

FACULTY AND METHODOLOGY

Prof. Swarnalatha Jagarlapudi is a distinguished academic and seasoned human resources professional with over 36 years of experience spanning the public and private sectors. Holding a MPhil in Industrial Psychology from TISS, Mumbai, along with advanced Master degrees in Applied Psychology, Criminal law and Forensic science, MBA in HR and International Business, and multiple master’s degrees in Economics, foreign trade, Mass Communication and Journalism and more, she currently serves as and Professor of HRM.

Renowned for her commercial acumen and entrepreneurial flair, Prof. Swarnalatha has designed and delivered impactful leadership, management, and organizational development programs across diverse sectors including government, banking, finance, IT, and manufacturing. Her extensive certifications– ranging from NLP Practitioner to Stress Management Professional and Internal Auditing–complement her robust academic and practical expertise.

PARTICIPANT PROFILE

Senior and Middle level executives of private sector, public sector and government departments, HR professionals and trainers.

Organisational sponsorship is essential

VENUE

The programme is fully residential and the participants will be accommodated in air conditioned single occupancy rooms. The college does not provide accommodation for the family. The college is Wi-Fi enabled in a comprehensive way.

DURATION
The programme duration is 3 days starting from June 23-25, 2025. The participants are expected to arrive a day before commencement and may leave after the conclusion of the programme.

PROGRAMME FEE
Residential Fee: Rs. 43,700/- (US $683 for foreigners) plus GST as applicable, presently 18% per participant. The fee covers tuition, board and lodging, courseware (in electronic form), and other facilities of the College including internet usage.

Non-Residential Fee: Rs.37,700/- plus GST as applicable, presently 18% per participant. The fee covers tuition, courseware (in electronic form) working lunch, and other facilities of the College including internet usage.

A discount of 10% on the Programme fee for three or more participants from the same organisation will be given, provided the payment is credited into our Bank account before .

Note: Kindly forward us the details of Bank/Wire transfer of programme fee to [email protected] for confirmation.

MEDICAL INSURANCE
The nominees are requested to carry with them the proof of Medical Insurance. The sponsoring agency is required to endorse the nominees' medical coverage in the event of hospitalisation.

LAST DATE FOR NOMINATION

Please use the prescribed/attached form. Last date for receiving nominations is . Kindly June 20, 2025 contact Programmes Officer for further details (contact details are given at the end of the nomination form).

LAST DATE FOR WITHDRAWAL

June 21, 2025. Any withdrawals after this date will entail forfeiture of the fee paid, if any.

ASCI ALUMNI ASSOCIATION

Participants of the College programmes will automatically become members of the ASCI alumni association.

CERTIFICATE OF PARTICIPATION

The College issues a Certificate of Participation on conclusion of the programme.